Customer Service Executive- Hybrid

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Customer Service Executive- Hybrid

  • Location: Milton Keynes
  • Salary: Up to £21000.00 per annum + Life Insurance, Free parking per year
  • Job Type:Permanent

Posted almost 2 years ago

  • Sector: Office Support Recruitment
  • Contact: Gina Braithwaite
  • Contact Email: gbraithwaite@theonegroup.co.uk
  • Start Date: ASAP
  • Client: Winterhalter
  • Expiry Date: 17 June 2022
  • Job Ref: BBBH44621_1652868289

Fire fighter required!


Inevitably mistakes & issues arise, but we are defined on how we manage them.

Seeking an independent and creative thinker, to maintain the highest levels of transparency, whilst offering excellent B2B customer interaction.

To deliver an unforgettable experience to the customers via phone & email whilst updating internal departments. You are a critical member to the company's success, so your skills in making this happen will be highly valued.

You will be joining an experienced, and welcoming team, who are passionate about offering only the best service to their customers.

The team are always happy to take calls, and love to build relationships with customers.

This role requires a strong attention to detail, love of efficiency, and exceptional communication skills. You have no problem with your phone presence to always provide exceptional customer service. Strong attention to detail and time management is key.

The role:

  • Receiving calls & monitor/reply to emails enquiries.
  • Liaising with warehouse team / service centres/ suppliers/ customers
  • Monitor customer returns, and chase up after 30 days of request
  • Arranging supplier returns
  • Issuing of customer credits
  • Reviewing and processing customer returns on the CRM Issues Handling system, and raising returns notes
  • Liaising with purchasing on inspecting returned goods for compliance
  • Review and query all open issues, with an aim to have all open issues no older than 6 months
  • Arranging collections of returns with carriers from service centres / customers

In return you will receive

  • Plenty of available, FREE parking
  • Life & Healthcare plan
  • Ongoing development

If this is you, apply today or call Gina Braithwaite and take the opportunity to join a great team and company.