Customer Services Manager - Education
Commutable from Peterborough/Stamford/Corby/Grantham
£30,000 - £38,000
When this business mentions good customer service they mean to excel customer expectations and do the best possible job for every single person, treat others and you would like to be treated would be a great way to approach this role. The job we have available is so important to the future and the reputation of the business to continue as a true centre of excellence.
It will be your job to instil excellent customer care skills and motivate your team of ten to ensure they take care of every person, this is not a call centre or sales environment with high volumes of calls this is a consultative approach to advise, coach, support and finding the right course/qualification for each person. As a person you need to demonstrate excellent communication skills, be very observant, detail orientated and have the ability to lead a strong team.
As this is a new role due to expansion you will be carving your own role out but the typical duties that need to be cover are listed below.
Motivating and encouraging your team
Hold team meetings and performance review meetings
Recruitment of new members as you continue to grow
Ensure high levels of customer care are adhered to
Reporting on any problem areas or successes the team have uncovered
Look into change programmes
Design projects
Analysing team figures and reporting to senior management monthly
Helping and supporting the team and career development
Monitor KPIs
Compliant across the business
Promoting the brand across the international reach of the business
This role will suit a person who enjoys meeting and exceeding customer experiences who can train and motivate others to your high standards. Previously you will have managed a customer service team, have a high level of education and be able to demonstrate you can manage a team, have excellent time management roles, reporting skills and have a positive impact on a team.
To hear more about this opportunity please click apply to send me your details and we can have a chat.
The role would suit candidates living in and around Peterborough, Huntingdon, St Ives, Stamford, Oundle, Oakham, Cambridge, Bedford, Milton Keynes, Kettering, Corby, Biggleswade, Stevenage, Wellingborough and surrounding areas.
With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.
Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.
We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.
This isn't just recruitment, it's: Recruitment as it should be.
