IT Support Engineer - Windows 10, Manufacturing

Location Newport, City of Newport, Wales
Discipline: Information Technology Recruitment
Job type: Permanent
Salary: ££22000 - £26000 per annum
Contact name: Gary Burt

Contact email: gburt@theonegroup.co.uk
Job ref: BBBH40942_1631006922
Published: 15 days ago

IT Support Engineer - Windows 10, Manufacturing


Top opportunity for an IT Support specialist to work for an international, highly regarded food manufacturer with sites all across the UK.

You will ideally be experienced in IT support within manufacturing, supply chain or warehousing and understand the complexities of IT in a production or distributed environment.

Any experience with ERP systems is also highly beneficial and the role will be the first point of contact for IT queries ensuring the response is handled in a timely manner.


Key responsibilities:
Portray a positive image of the business and its values in a professional, friendly and helpful manner.
Ensure all queries to the IT team are logged using the IT Helpdesk System and that a response is provided in a timely manner.
Keep the IT asset register up to date.
Provide first line telephone and desktop support to users.
Provide knowledge and support on the Company's internal systems, including, Microsoft Windows 7/10, Office 2016 & 19. UNITY (ERP), Printing, Network etc.
Liaise with other IT team members to escalate & action IT queries as appropriate.
Provide hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
Support users in the use of computer equipment through advice and informal training.
Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.


General requirements:
Excellent understanding of Windows 10.
Working knowledge of Windows Server 2012, 2016.
Supporting users on Microsoft Office various versions.
Understanding of Microsoft Active Directory.
Installation and configuration of business software.
Troubleshoot and resolve printing problems.
Excellent communication with third party providers and end users.
Find solutions to problems and have a hands-on approach to support activities.
Contribute to the continual service improvement culture
Adhere to strict SLA's