Service Desk Analyst (6 Month FTC)

Location Cambridge, Cambridgeshire, England
Discipline: Information Technology Recruitment
Job type: Temporary
Salary: ££25000.00 - £30000.00 per annum
Contact name: Andrew Clarke

Contact email: aclarke@theonegroup.co.uk
Job ref: BBBH40686AC_1629280604
Published: about 1 month ago
Startdate: ASAP


Service Desk Analyst (6 Month FTC)
£25k-£30k Pro Rata
Immediate Start
Cambridge (2 days remote)

A leading software house in Cambridge is looking for a Service Desk Analyst to join the team on a 6-month Fixed Term Contract. You will be the first point of contact for internal IT issues, logging calls, resolving issues and escalating when necessary.

You must have previous IT Support / Service Desk Experience and available to start within the next 3 weeks to be suitable for this position.

Main Responsibilities:

  • 1st Line Support
  • Work through tickets on the ticketing systems
  • Increase the number of requests resolved first time
  • Starter Inductions
  • IT Hardware Support


Key Skills Required:

  • O365
  • Active Directory
  • Windows 7-10
  • Windows Server
  • Deskside support


You will also be given the opportunity to get involved in project work, where you will acquire new skills and develop your technical knowledge. This is one of the best software houses in the area, with a welcoming team who will support you all the way! When in office, you will also get cool perks such as a free breakfast!


This role is to be based out of Cambridge, however there will be some flexibility to work remotely.


You must have the right to work within the UK for this role. Please apply now or contact Andy Clarke at The One Group for more information.