Software Incident Engineer

Cambridge

£25k-£35k

Being a market leader in their field, you will be joining a cutting-edge company who pride themselves on offering a fantastic culture to their employees. You will be given opportunities to grow, both as a person and technically, by offering training courses and ensuring you are kept up to date with the latest technologies.

This is not an IT Support position, but a technical software Support / Software Incident Resolution Engineer role.

The Role:

• Providing excellent customer support on the world leading software
• Working with the tech teams to investigate, fix and deploy patches
• Onboard new customers
• Log and fix software tickets (or escalate when necessary)
• Work closely with the development team to relay any reoccurring incidents

Requirements:

• Previous Software / Technical Product Support experience
• Experience with at least one scripting/programming language
• Strong problem-solving abilities
• Comfortable in a Customer Facing environment
• A "can do" attitude
• Excellent Communication skills

This role is working for one of the most reputable tech companies in Cambridge, who really look after their employees, and being a market leader in their field, you know you will be joining an excellent company, where you can have a long and successful career!

All candidates must have the right to work within the UK without restrictions.

Please contact Andy Clarke at The One Group for more information!