System Management Technician

Location Peterborough, Peterborough, England
Discipline: Information Technology Recruitment
Job type: Permanent
Salary: ££20000 - £25000.00 per annum
Contact name: Ashley Williams

Contact email: ashley.williams@theonegroup.co.uk
Job ref: BBBH41077_1631632954
Published: 4 days ago
Startdate: ASAP

I'm currently working with a growing MSP in Peterborough who are looking for a technical first line support professional to join their busy team. You'll be very hands on and generally be balancing 2/3 issues each day.

This is a technically hands on role and will build on the technical troubleshooting skills that you already have. It's a busy desk that supports approximately 1500 users and 150 servers across a variety of business with diverse systems and requirements.

Typical Responsibilities:

  • Provide support through on-site, telephone and remote channels, ensuring that SLAs are met.
  • Escalate tickets where appropriate to senior colleagues or team leader.
  • Provide excellent service to customers, keeping them updated with the progress of their ticket through to resolution.
  • Provide 1st and some 2nd line support to desktop and server environments

What you'll need to be a good fit:

  • Ideally previous experience in a technical MSP environment.
  • Previous experience supporting and troubleshooting windows 7,8 and 10 including:
    • MS Office
    • O365
    • Networking & cabling
    • Printers & standalone office hardware
  • Experience in supporting customers remotely
  • Good exposure to desktop/hardware fixes i.e
    • Mouse
    • Keyboard
    • Monitors
  • Strong AD administration skills.

If this is the role for you, please apply with an updated CV and I'll give you a call if suitable. For more information about this opportunity, please contact Ashley at The ONE Group.