Overview
Our client, a unique manufacturing business, needed a Chief Operations Officer (COO), a critical role essential for their operations.
After a previous attempt that didn’t work out, our client understood the high stakes involved and couldn’t afford another mismatch.
Having partnered with us over several years on other roles, they trusted us to manage this crucial hire due to our industry expertise, understanding of their specific needs, and deep knowledge of the local market.
Key Challenges
Previous Hiring Setback: The role had been unsuccessfully filled before, creating pressure to get it right this time.
Critical Role: As a new and essential position, the COO hire was crucial for operational success, and there was no room for error.
Evolving Role Definition: As they progressed in the hiring process, our client realised their needs were shifting, requiring flexibility and adaptability to refine the role’s specifications.
Need for Trusted Expertise: Given the uniqueness of their business and the importance of this role, our client needed a recruiter with deep industry knowledge and a strong understanding of their company culture and goals.
Tailored Recruitment Strategy
We started with a shortlist of five candidates, from which three were interviewed. Through these interviews, our client gained clarity on what they truly needed in the role, giving us essential insights to refine the profile.
Drawing on our extensive knowledge of our client’s business and the manufacturing industry, we worked closely with the Managing Director to adapt the search. This close collaboration ensured a deeper alignment with their objectives.
Armed with a refined understanding of their needs, we presented a second shortlist that included a candidate who was perfect. After a single interview, our client extended an offer immediately, confident in the hire.
Value Added
Industry Expertise and Long-Term Partnership: Our years of experience with our client allowed us to quickly adapt to their evolving needs, providing targeted insights and recommendations.
Effective Collaboration: Close communication throughout the process helped ensure clarity, alignment, and efficiency, allowing us to find a high-calibre candidate who met their exact requirements.
Swift and Confident Hire: Thanks to our tailored approach, our client secured a COO who matched both their operational needs and company culture, saving time and resources while achieving their hiring goals.
The Outcome
This success story highlights our ability to provide value through expertise, flexibility, and a commitment to truly understanding our clients' needs.
The second shortlist produced an ideal candidate who aligned perfectly with our client’s culture and operational goals. After a single interview, the client extended an offer immediately, confident in the selection and eager to onboard their new COO.
This case study underscores our commitment to building lasting client relationships and delivering hires that make a difference.