Assistant Operations Manager

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Assistant Operations Manager

  • Location: Peterborough
  • Salary: £40000 - £45000 per annum + Plus Benefits per year
  • Job Type:Permanent

Posted 25 days ago

  • Sector: Office Support Recruitment
  • Contact: Kate Yardley
  • Contact Email: kyardley@theonegroup.co.uk
  • Start Date: ASAP
  • Expiry Date: 19 July 2024
  • Job Ref: BBBH51932_1718808732

My client is a leading hospitality establishment in Peterborough, known for its exceptional service, luxurious accommodations, and fantastic amenities. They pride themselves on creating memorable experiences for their guests and fostering a positive, dynamic work environment for their team.

Job Overview: We are seeking an experienced and motivated Assistant Operations Manager to oversee the daily operations of the hotel. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering outstanding guest experiences.

Key Responsibilities:

  • Manage and supervise all aspects of hotel operations, including front desk, housekeeping, maintenance, food and beverage, and guest services.
  • Ensure the highest standards of service and guest satisfaction.
  • Develop and implement operational policies and procedures to improve efficiency and service quality.
  • Monitor financial performance, including budgeting, forecasting, and cost control.
  • Recruit, train, and mentor staff, fostering a positive and productive work environment.
  • Coordinate with other departments to ensure smooth and efficient operations.
  • Handle guest complaints and issues promptly and professionally.
  • Maintain compliance with health and safety regulations and hotel standards.
  • Analyse operational data and prepare reports for senior management.

Qualifications:

  • Ideally, but not essential, Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 2 years of experience in hotel operations management.
  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem-solving skills and attention to detail.
  • A commitment to providing exceptional guest service.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity for professional growth and development.
  • A supportive and collaborative work environment.
  • Discounts on hotel services and accommodations.
  • Health and wellness programs.

How to Apply: Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are a suitable fit for this role

Join my client and be a part of a team dedicated to excellence in hospitality. We look forward to welcoming you!

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