Customer Representative Executive
£22,000 - £25,000
If you are looking to step away from a call centre environment and have a flair for a more consultative style of customer care this could be a very interesting option for you. Within this role, you will be surrounded by excellent team members who all go the extra mile to support their customers, new and existing individuals or company accounts. This will suit a well-rounded customer services expert who wants a variety of products to discuss and loves to help people with their career choices and helping to further their education. With so much to offer they are keen to develop you with the best training, world-renowned products and one of the best and well-respected names across the industry. People and students come from around the world to be a part of what my client has to offer and has created over the years, they currently operate in 150 countries and are keen to service all to the highest standards.
Lockdown has been good for some businesses and my client who deals with online learning is one of them, as you can imagine online learning has gone through the roof and we require additional support in the form of ten new members of staff to join the team.
This is not a call centre or sales environment this role will involve speaking with customers and students looking to complete courses and support them through the process. You are there to support and full training will be provided to handle the various enquiries from new and existing customers via phone, email and online chats.
You will need to be a good problem solver, be able to explain details clearly and research any requests the customer puts to you. All details are recorded on their database so anyone can pick up a call and deal knowledgeably with the caller.
If you have experience with SLA or KPIs please highlight this to me as it will give you a great advantage, but you will need to have a proven customer care background either in a call centre environment or office handling calls, emails and/or online chats. This is a delightful place to work with the possibility of the role going perm for the right people so please get in touch with me, Kate, as soon as possible we have interview days booked in ready for you!
The role would suit candidates living in and around Peterborough, Corby, Oundle, Stamford, Huntingdon, St Ives, Oakham, Kettering and surrounding areas.
With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.
Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.
We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.
This isn't just recruitment, it's: Recruitment as it should be.