Customer Service/Export Coordinator

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Customer Service/Export Coordinator

  • Location: Cambridgeshire
  • Salary: Negotiable per year
  • Job Type:Permanent

Posted 4 days ago

  • Sector: Sales Support
  • Contact: Kathleen Bailey
  • Contact Email: kbailey@theonegroup.co.uk
  • Start Date: ASAP
  • Expiry Date: 19 July 2025
  • Job Ref: BBBH54100_1750337009

Order Processing/Export Coordinator

Do you need a new challenge?
Would you like to work for a recognised brand?
Can you commute to St Ives daily?

I am working with a fabulous organisation in need of support in their sales processing/export team. The role will require a high level of customer service, attention to detail and strong communication skills and will offer a wide range of benefits in return.

The successful applicant will be joining a small and friendly team and will ensure that all customer orders and enquiries are processed in a timely manner, with customer service being the main priority.

You will be responsible for maintaining the brands reputation and serving as the link between the business and their customers.

Responsibilities will include:

  • Processing sales orders received via various channels, with precision.
  • Demonstrating clear focus and attention to detail from order acknowledgement to despatch and invoicing.
  • Addressing both internal and external customer concerns/escalation with empathy and professionalism.
  • Resolving issues efficiently, applying a root cause and continuous improvement approach.
  • Ensuring compliance with customs regulations, staying updated on policies and industry standards.
  • Providing administrative support to external sales teams and regional account managers.
  • Running reports to ensure a proactive approach to order management.
  • Preparing and processing all required shipping documentation, ensuring timely and accurate deliveries.
  • Collaborating with freight forwarders and logistics teams to streamline export operations.
  • Supporting internal training and best practice sharing around export processes where necessary.

Ideally you will have proven experience in international trade, logistics or export operations, however, training will be provided.

If you are detail oriented, with strong organisational and communication skills, this is a great opportunity to develop you career in this field.

The role will be based in the office in St Ives and does require you to be on site daily.

This will be a varied role and will offer a wide range of company benefits so if you are interested to know more, please get in touch today or APPLY NOW!