Customer Services

Location Northamptonshire
Discipline: Office Recruitment
Job type: Permanent
Salary: £Up to £18500.00 per annum + Excellent Benefits!
Contact name: Kate Yardley

Contact email: kyardley@theonegroup.co.uk
Job ref: BBBH41782_1635348231
Published: about 1 month ago
Startdate: ASAP

Customer Service - Plenty of progression!

Based outside of Peterborough - commutable from Peterborough, Corby, Stamford and Rutland

Drivers required - ideally

Having been to the offices and spent time in the TV Studios I can honestly say that I would love to work here, there was a positive vibe that ran through every team, a welcoming smile from everyone we met and a bunch of very talented people working together to produce a TV show they are very proud of. However, the environment is not the most appealing part of the role it is their investment in you and your career, you will be treated as an individual and you can progress at your own rate. From day one you will have a visual plan to work towards increasing your responsibilities, skills and your salary, along with stepping up into a more senior role. You will not have to wait for someone to leave as your progression is in your hands!

Is it time for you to join a professional and well established company who have come out of the pandemic in a strong position that is improving daily and need you to ensure the success continues? The team is friendly, they work hard (and play hard), enjoy their work and will welcome a new member to the team.

Day to day you will:

  • Answer calls into a small team of 16 to help and support all customer's enquires
  • Handle complaints
  • Offer information on products and services
  • Inform customers of updates
  • Help with ordering and deliveries
  • Process the administration of orders
  • Up sell any additional products and inform customers of special offers and promotions coming up
  • Work towards the high standards they hold with regards to the Service Level Agreements and the respectful manner they handle each caller.

In return for all your hard work you will get:

  • A pay rise after 6 months
  • Pension
  • Free parking
  • Free refreshments
  • Up to 25 days holiday
  • Paid overtime
  • Healthcare plan including gym, glasses, physio etc
  • Employee of the month scheme
  • Competitions with lots of vouchers as prizes
  • Annual Awards Party
  • Christmas and Summer Parties where all your family is welcome
  • Fun and friendly working environment
  • The chance to progress your career at your rate!
  • Outstanding training
  • Supportive Manager
  • Work hard and play hard environment

The role is office based 5 days a week, the shifts available are either 7am - 3pm or 2pm to 10pm you will get two days off a week based on a rota so please be prepared for these days to change.

I really believe we have an interesting role for customer service biased people who enjoy helping customers, either you will have experience through a call centre, an office based role, retail or are looking for your first role. This role is about the person fitting into the team as training can be provided.

I look forward to hearing from you.