Are you ready to future-proof your career with a company that's leading the charge in adapting to the modern world? Look no further! A prestigious central Peterborough company is on the lookout for a seasoned Customer Support Representative to join their dynamic Customer Experience Team.
As the chosen candidate, you'll play a pivotal role in driving the team's success by delivering top-notch service and ensuring an unmatched customer experience from start to finish. You'll be the go-to person, guiding customers seamlessly through the entire journey, from pre-sale inquiries to completion.
We're seeking individuals with a proactive mindset, problem-solving skills, and a knack for managing pre-installation processes with finesse. The company takes pride in delivering premium service, and you'll be at the forefront of maintaining that reputation.
The ideal candidate will have previous experience in customer support roles, impeccable communication skills (both written and verbal), proficient IT skills, and the ability to juggle multiple tasks with ease. But above all, they value attitude-the drive to provide customers with nothing short of excellence. For instance, if a customer hasn't taken up an online support offer, pick up the phone and proactively check in to see how you can assist.
Your responsibilities will include customer contact during the quoting phase, navigating them through the entire process, liaising with various departments for efficient issue resolution, aiding in engineer job planning, handling data entry on customer portals, managing workloads, and nurturing positive relationships with clients, customers, and engineers.
In return for your dedication, we offer a competitive salary of up to £25,000 per year, coupled with an extensive benefits package. Enjoy perks such as 20 days of annual leave plus bank holidays, a workplace pension, a car salary sacrifice scheme, a cycle-to-work scheme, a health and well being program, birthday surprises, monthly treats, ongoing training, and free on-site parking.
But the real appeal of this role lies in being valued and recognised. At the company, you're not just a number; your opinion matters, and your growth is a priority. Join a team where your talents are appreciated and cultivated. With opportunities for advancement, like one of the managers who secured three promotions in three years, the sky's the limit!
They are a reputable company with a Trustpilot score of 4.9 out of 5 and proud recipients of the Which? Trusted Trader status. Plus, enjoy the perks of Monday to Friday 9-5 hours with complimentary parking!
Ready to take the next step in your career? Click the "Apply Now" button to learn more about this opportunity.
