Head of Customer Services

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Head of Customer Services

  • Location: Peterborough
  • Salary: Excellent Benefits and Bonus! per year
  • Job Type:Permanent

Posted 28 days ago

  • Sector: Office Recruitment
  • Contact: Kate Yardley
  • Contact Email: kyardley@theonegroup.co.uk
  • Start Date: ASAP
  • Expiry Date: 08 July 2022
  • Job Ref: BBBH44810_1654679806

Now this a fantastic opportunity for an experienced Head of Customer Services who is keen to make this brand new role their own. Working with a newly appointed Director you will be tasked with developing the department, crunching the numbers and working on areas of improvement whilst working with a professional team who offer a consultative approach for their inbound customers.

Are you confident you can maximising sales, market share and profitability? Good, because this will be where you main focus will be and we shall be looking for you to have demonstrated this in your past achievements.

Leading the Customer services and Sales consultants with regards to development and implementing sales and client care strategy for their brands, your focus will be around:

Design and implement new strategy for the customer service and sales functions.

Consider the customer journey and look for areas of improvements

Focus on complaint handling and delivering a new outbound calling function

Develop strong relationships

Crunch the numbers - ensure targets and KPIs are achieved

Look at skills gaps and implement training

Introduce new sales strategies

Lead generation development and plan of action for teams to follow

Working with senior management on the 5 year development plan and ensure delivery is followed through on

Review changes and assess future plans

Acting as a role model and lead by example

We are looking to speak people from all industry backgrounds this is about the focus on above and the experience you can bring to the team along with the drive on improvements and development.

I would like to see you have a proven track record of exceptional sales and customer service performance at a senior management level within a contact centre environment. Due to the nature of this role being heavily focused on development of successful strategy I would like to see and hear about examples of when you are succeeded in this area. CRM and Telephony development will be a key experience I will also look at along with being about to demonstrate effective leadership and people management amongst time of change.

Due to the client's request I am unable to advertise the salary but it is a very generous one with great benefits and a true team environment with a strong company culture.