IT Support Engineer - 2nd Line

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IT Support Engineer - 2nd Line

  • Location: Northampton
  • Salary: £28000 - £32000 per annum per year
  • Job Type:Permanent

Posted about 1 month ago

IT Support Engineer - 2nd Line
Top opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the Northamptonshire countryside.
As a 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services.
Working from beautiful offices you will benefit from a hybrid home working split and a great company culture of employee wellbeing. Chance to further develop your skills around - Microsoft Office 365, Windows 10, Cloud technologies and more.

Role/ Responsibilities
The ideal 1st Line and 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status.
To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's.
Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for
Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level
Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA

Must have worked in an IT Helpdesk type environment before and hold a full driving licence.
Experience/qualifications
Troubleshooting & Issue Resolution
System Implementation
Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+