Operations Manager

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Operations Manager

  • Location: Kings Lynn
  • Salary: Negotiable per year
  • Job Type:Permanent

Posted 1 day ago

  • Sector: Procurement and Supply Chain
  • Contact: Kathleen Bailey
  • Contact Email: kbailey@theonegroup.co.uk
  • Start Date: ASAP
  • Expiry Date: 03 October 2025
  • Job Ref: BBBH54514_1756911967

Operations Manager - Fulfilment Services

Are you a motivated, hands-on leader with strong planning and organisational skills?
Do you have proven experience in a service-led operational management role?

Here presents an opportunity for an experienced operational leader to help lead and shape the future of fulfilment services across the UK and Europe within a progressive company with year-on-year growth.

The role comes with a competitive salary and clear opportunities for professional development. It can be managed remotely with the need to travel around the UK and Europe when required.

As a key player in a dynamic and evolving business, you'll be instrumental in delivering operational excellence across existing and new client contracts - supporting growth, service quality, and innovation in a fast-paced environment.

Responsibilities will include:

  • Leading and developing fulfilment operations across employed and self-employed teams
  • Ensuring service excellence across all fulfilment contracts
  • Acting as the escalation point for operational issues and lead resolution
  • Coordinating large operational projects and managing external contractors
  • Working closely with the Sales department to support new business and generate revenue growth
  • Creating and delivering training for operational teams
  • Conducting customer visits and ensure client satisfaction
  • Managing and interpreting operational data to drive performance

You will need to have client-facing experience with excellent communication and interpersonal skills and will be a problem solver with a calm and professional approach.

Qualifications & Requirements

* 5 GCSEs (Grade C or above) or equivalent
* HNC, NVQ or relevant technical accreditation
* Full UK Driving Licence & Valid Passport
* Experience with ERP systems would be an advantage

If you're ready to make your mark and help lead the growth of a rapidly expanding fulfilment division, please get in touch today for more information or APPLY NOW!