Customer Services and Administration Executive
Peterborough - Hampton
Salary to be discussed on the application due to client instruction
This role is a great mix of Customer Services and Administration which is available based in Peterborough with parking, you will be busy working as part of an excellent team who are friendly, great at their jobs and looking forward to you starting!
You will get a bonus on top of your wages a good benefits package and a good salary for the customer services market, I am sorry I am unable to advertise the salary due to client wishes but contact me and we can chat. This is working for a highly successful company who's products make such a difference to people's lives, if you want to help others and feel that sense of reward for a days work this is a great option!
If it's a varied role you are looking for then this could be one to explore further, call centre this is not, you will be part of a small team that help and support customers, process orders, deal with deliveries and keep the products getting to the customer as smooth as possible. Every day will not be perfect but as a Customer Service Professional, you will know that people like to complain so now and again there will be a complaint to handle, but not very often!
Your training will be excellent and you will become an expert on their health care products in a short space of time, with constant support you will be made to feel comfortable and at ease with the calls you are handling.
If you are looking to step away from a call centre environment and have a flair for a more consultative style of customer care this could be a very interesting option for you. Within this role, you will be surrounded by excellent, friendly and bubbly team members who all go the extra mile to support their customers, new and existing individuals or company accounts. You will need to be a good problem solver, be able to explain details clearly and research any requests the customer puts to you. All details are recorded on their database so anyone can pick up a call and deal knowledgeably with the caller.
If you have experience with SLA or KPIs please highlight this to me as it will give you a great advantage, but you will need to have a proven customer care background either in a call centre environment or retail and able to demonstrate good customer care with an element of administration. This is a delightful place to work so please get in touch with me, Kate, as soon as possible we have interview days booked in ready for you!
Get in touch today to chat more about this role.