Refunds Administrator

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Refunds Administrator

  • Location: Braintree
  • Salary: £25000 - £28000 per annum per year
  • Job Type:Permanent

Posted 9 days ago

  • Sector: Clerical and Transactional
  • Contact: Claire Evans
  • Contact Email: CEvans@theonegroup.co.uk
  • Expiry Date: 13 June 2024
  • Job Ref: BBBH51695_1715688505

This client, based in North Essex, are looking for a Refunds Administrator.
This is a role that sits within the Finance Team and has close and daily interaction with the Customer Service Team.

This is a well established and growing business. You will based on site in Braintree 5 days a week in brand new and beautiful offices.

Responsibilities:

  • Working closely with our Customer Services and Returns departments to ensure refunds are processed and recorded correctly on OrderWise.
  • Dealing with all refund related queries and CRM activities.
  • Calling customers to process partial Chip and Pin refunds.
  • Issuance of cheques to customers if paid by cash or mail order.
  • Ensuring the correct fees are applied to refunds before processing.
  • Working with internal OrderWise trainers to improve employee training in respect processing and recording refunds.
  • Liaising with our Systems department to identify OrderWise developments to further improve the refunds process.
  • Assisting the wider Finance team with ad hoc queries.


Required Attributes:

  • Personable and able to communicate at all levels within the business.
  • Demonstrable experience in a commercial environment interacting with other departments.
  • Able to help define and roll out process improvements.
  • Strong work ethic and a desire to challenge and be challenged.



You will join a fantastic team. They can pay up to £28,000 + Benefits.
You don't need to have previous finance experience but your CV will need to demonstrate solid administrative experience and you must be happy in a busy data driven and processing role.