Sales Administrator

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Sales Administrator

  • Location: Warwickshire
  • Salary: £22000 - £25000 per annum + plus benefits per year
  • Job Type:Permanent

Posted 7 months ago

  • Sector: Office Support Recruitment
  • Contact: Melanie Bell
  • Contact Email: MBell@theonegroup.co.uk
  • Start Date: ASAP
  • Expiry Date: 04 December 2023
  • Job Ref: BBBH50306_1700144590
  • Logging calls from customers in a timely fashion, with appropriate behaviours, and logging the information correctly in the system
  • Booking calls in One Click to third party suppliers
  • Call and email logging to be carried out in a timely manner without error.
  • Purchase Orders gathered for all calls at the point of logging the calls on One Click
  • Building relationships with engineers/installers/suppliers to ensure the smooth running of all internal processes.
  • Customer notes fully documented in One Click at all stages throughout the customer journey.
  • Completing accurate customer quotations in a timely manner, in line with KPI's and issuing to our customers
  • Administrating go ahead's accurately to ensure that the jobs progress efficiently with attention to detail.
  • Parts ordering for installations.
  • Closing all calls appropriately and within agreed timescales
  • Invoicing calls accurately, ensuring that all installation paperwork has been received from the engineer.
  • Driving customer service in every interaction always thinking of exceeding their expectations
  • Proactively contacting clients to ensure works are booked in
  • Ensuring engineers are fully briefed of the works with accurate job notes
  • Managing client expectations with equipment delays
  • Keeping the client informed of expected attendance time and dates - telephone and a follow up email.
  • Where required you will effectively learn and adapt the nearest and most appropriate resource scheduling tool to prioritise workload.
  • Managing queues to ensure that the jobs are completed in line with requirements.



SKILLS/KNOWLEDGE

  • The ability to juggle a busy workload
  • Attention to detail
  • A quick learner
  • The ability to have positive interactions with engineers to drive the best results for the business
  • A good understanding of mapping software to plan engineer's journeys (desirable)
  • A methodical approach to planning
  • A good knowledge of work force management systems (desirable)
  • Good written and verbal communication that can be delivered to customers and engineers
  • Confident on the telephones
  • The ability to foresee issues and prevent their occurrence.