2nd Line IT Engineer

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2nd Line IT Engineer

  • Location: Cambridge
  • Salary: £30000.00 - £35000.00 per annum per year
  • Job Type:Permanent

Posted 8 months ago

2nd Line IT Support Engineer



Are you ready to step into a dynamic IT role in the vibrant city of Cambridge? Join us and become a pivotal part of our IT team, offering top-notch 2nd Line IT Support to our internal users. We are a leading technology company, and this opportunity is your ticket to a career transformation. We're not just a workplace; we're an environment where you can nurture your potential with promising career advancement, immersive training, and all the autonomy you need.

You'll be embraced by a nurturing team, where progression is structured, and pay reviews happen like clockwork. We are a flexible organisation that genuinely cares about its employees and fosters a strong sense of community with a generous profit bonus scheme. In the past year, we've not only given pay raises to all our staff but also shared our success by issuing shares to our team. On top of that, we love to have fun with company socials - the culture here is unparalleled!

Your Role:

  • Deliver top-notch 2nd Line IT Support for our internal users
  • Conduct daily infrastructure checks to ensure optimal operations
  • Master Office 365 Administration to streamline our workflow
  • Dive into hands-on IT Support and become the go-to expert
  • Participate in the exciting world of desktop/laptop builds
  • Get acquainted with basic networking for an all-encompassing IT experience


  • Previous experience in a 2nd line IT support role
  • Proficiency in Active Directory and Office 365 administration
  • Proven experience in providing support for Windows 7-10
  • Exposure to Exchange and/or Windows Server environments
  • A commitment to being present in the office five days a week
  • Full and unrestricted right to work in the UK

This role is not for the faint-hearted; it's for those who are ready to dive deep into an office-based position within a small, tight-knit IT team. You'll be responsible for resolving tickets promptly and engaging in exciting project work, including overhauling our physical infrastructure and diving into cutting-edge virtual server-based projects.

Please note that this is not an entry-level position, and candidates from overseas or those without the unrestricted right to work in the UK will not be considered.

For more details and the complete job description, don't hesitate to reach out to Andy Clarke at The One Group. Your next big career move awaits you!