I'm working with a global managed service provider, who are looking for someone to join their 3rd Line Application & Cloud Support team. You will respond to typical BAU 3rd line incidents within SLA and also get the change to participate in project work, in a really great team.

This is a really varied role, you will need to be adaptable and versatile as each day you'll be dealing with different customers, with different set ups and issues.

Typical Responsibilities:

• Respond to incidents logged on the IMS and provide technical solutions within SLAs
• Be a point of escalation for 2nd line engineers
• Ensure that solutions are accompanied by supporting documentation and training material to support other departments.
• Participate in an on-call rota (1 in 6 weeks) to cover the 24/7 support requirement
• Recommend and deploy changes as and when required
• Escalate incidents appropriately to the Team Lead, Service Desk Managers or Service Delivery Managers.
• Provide on-going technical assistance to projects and transition of new customers.

You will:

• Have at least 3-5 years in a similar levelled role
• Industry recognised qualifications/certifications in relevant areas
• Extensive knowledge in the following:
  • Windows Server
  • Active Directory - Including KCC & PKI
  • PowerShell experience
• Significant experience with
  • Azure
  • AWS
  • GCP
  • O365

As mentioned before, you will join a great team that do roughly 2-3 courses a year for their development. Please apply or contact Ashley at The ONE Group.