3rd Line Application and Cloud Engineer

Location England
Discipline: Information Technology Recruitment
Job type: Permanent
Salary: ££40000 - £50000 per annum
Contact name: Ashley Williams

Contact email: ashley.williams@theonegroup.co.uk
Job ref: BBBH38557_1617276019
Published: 17 days ago
Startdate: ASAP

I'm working with a global managed service provider, who are looking for someone to join their 3rd Line Application & Cloud Support team. You will respond to typical BAU 3rd line incidents within SLA and also get the change to participate in project work, in a really great team.

This is a really varied role, you will need to be adaptable and versatile as each day you'll be dealing with different customers, with different set ups and issues.

Typical Responsibilities:

  • Respond to incidents logged on the IMS and provide technical solutions within SLAs
  • Be a point of escalation for 2nd line engineers
  • Ensure that solutions are accompanied by supporting documentation and training material to support other departments.
  • Participate in an on-call rota (1 in 6 weeks) to cover the 24/7 support requirement
  • Recommend and deploy changes as and when required
  • Escalate incidents appropriately to the Team Lead, Service Desk Managers or Service Delivery Managers.
  • Provide on-going technical assistance to projects and transition of new customers.

You will:

  • Have at least 3-5 years in a similar levelled role
  • Industry recognised qualifications/certifications in relevant areas
  • Extensive knowledge in the following:
    • Windows Server
    • Active Directory - Including KCC & PKI
    • PowerShell experience
  • Significant experience with
    • Azure
    • AWS
    • GCP
    • O365

As mentioned before, you will join a great team that do roughly 2-3 courses a year for their development. Please apply or contact Ashley at The ONE Group.