3rd Line IT Support

Back to Job Search

3rd Line IT Support

  • Location: Cambridge
  • Salary: Negotiable per year
  • Job Type:Permanent

Posted 5 months ago

3rd Line Support Engineer



Are you ready to step into a dynamic IT role in the vibrant city of Cambridge? Join our client and become a pivotal part of their closeknit IT team, offering top-notch Systems Administration and support to their internal users. They are a leading technology company, and this opportunity is your ticket to a career transformation. They're not just a workplace; they're an environment where you can nurture your potential with promising career advancement, immersive training, and all the autonomy you need.

You'll be embraced by a nurturing team, where progression is structured, and pay reviews happen like clockwork. They are a flexible organisation that genuinely cares about its employees and fosters a strong sense of community with a generous profit bonus scheme. In the past year, they've not only given pay raises to all our staff but also shared our success by issuing shares to their team. On top of that, they love to have fun with company socials - the culture here is unparalleled!

Your Role:

  • Conduct daily infrastructure checks to ensure optimal operations
  • Master Office 365 Administration to streamline their workflow
  • Maintain and upgrade both physical and virtual servers
  • Deliver top-notch 1st - 3rd Line IT Support for their internal users
  • Get involved with IT infrastructure projects
  • Get acquainted with basic networking for an all-encompassing IT experience


  • Previous experience in a 3rd line / Systems Administration role
  • Proficiency in Active Directory and Office 365 administration
  • Comfortable working in an environment with both physical and virtual servers
  • Proven experience in providing support for Windows 7-10
  • A commitment to being present in the office five days a week
  • Full and unrestricted right to work in the UK

This role is not for the faint-hearted; it's for those who are ready to dive deep into an office-based position within a small, tight-knit IT team. You'll be responsible for resolving tickets promptly and engaging in exciting project work, including overhauling their physical infrastructure and diving into cutting-edge virtual server-based projects.

Please note that this is not an entry-level position, and candidates from overseas or those without the unrestricted right to work in the UK will not be considered.

For more details and the complete job description, don't hesitate to reach out to Andy Clarke at The One Group. Your next big career move awaits you!