Application Support Analyst (1st Line) x 3

Location Milton Keynes
Discipline: Information Technology Recruitment
Job type: Permanent
Salary: ££18000 - £26000 per annum
Contact name: Ayesha Achtar

Contact email: aachtar@theonegroup.co.uk
Job ref: BBBH42347_1638550412
Published: about 1 month ago

Application Support Analyst (1st Line) x 3

This is a great opportunity for recent Graduate's or Applications/Software Professional's seeking rapid progression in a market-leading software company.

You will receive full training on the business' bespoke software offerings as well as the opportunity for long-term progression into a Senior Software Support or Software Development position.

Role/Responsibilities:

  • Resolve logged calls to pre-agreed internal or client SLA
  • Manage client support requirements in priority order
  • Timely and appropriate escalation of calls to relevant expertise
  • On-going maintenance of accurate and detailed client records on Support System to ensure all other Kx users understand actions, decisions and communication
  • Flag potential failures against SLAs in a timely fashion to enable escalation
  • Accurately log email support requests onto Kx Support System
  • Timely and accurate communication with Account Managers and Project managers to ensure they understand client status or risks
  • Timely and accurate communication to Account Managers when client support calls are re-allocated back to them
  • Timely, accurate and appropriate communication with Clients to ensure they are kept informed of actions being taken
  • Escalation of client issues before Kx reputation becomes at risk