Application Support Analyst (1st Line) x 3

This is a great opportunity for recent Graduate's or Applications/Software Professional's seeking rapid progression in a market-leading software company.

You will receive full training on the business' bespoke software offerings as well as the opportunity for long-term progression into a Senior Software Support or Software Development position.

Role/Responsibilities:

• Resolve logged calls to pre-agreed internal or client SLA
• Manage client support requirements in priority order
• Timely and appropriate escalation of calls to relevant expertise
• On-going maintenance of accurate and detailed client records on Support System to ensure all other Kx users understand actions, decisions and communication
• Flag potential failures against SLAs in a timely fashion to enable escalation
• Accurately log email support requests onto Kx Support System
• Timely and accurate communication with Account Managers and Project managers to ensure they understand client status or risks
• Timely and accurate communication to Account Managers when client support calls are re-allocated back to them
• Timely, accurate and appropriate communication with Clients to ensure they are kept informed of actions being taken
• Escalation of client issues before Kx reputation becomes at risk