Business Systems Analyst - Change and Innovation
Perfect time to join a global business that continue a transitional period of change as they integrate Platforms, SAAS, Security and Finance Systems into the wider group IT function and bring localised VPN sites onto the global cloud platform.
As a Business Systems Analyst you will support the use and development of business systems adding your expertise on Change and Innovation projects whilst ensuring documentation and related support materials are accurately produced.
This role comes as part of a big IT recruitment drive for the business whose staff number top 100,000
Responsibilities
To support the use and development of Business Systems, in line with business strategy aligned to standards and policies.
Support key stakeholders to ensure that business requirements, systems changes supporting business processes, are translated into the required changes to the core business systems to meet these.
To take IS&T responsibility for Business Systems Support required of internal and external suppliers.
Ensure that documentation and related support materials are produced and maintained
Support the strategic roadmap for business systems, including Saleforce , Navision and related systems. Implement, or manage 3rd party changes and enhancements to business systems. Work with support and business teams to ensure the quality and accuracy of the data within our support systems Work with both internal and external resources to ensure buy in to requirements, schedules and priorities. Ensure dashboards and KPI's are defined and monitored sufficiently to drive business value for systems |
Requirements
Experience of supporting enterprise business systems, including Salesforce and driving user adoption.
Experience of supporting and managing tasks within large scale projects and engaging with key stakeholders
Good technical knowledge of Salesforce, MS Dynamics - Navision\Business Central, Freshworks suite
Strong Project & Change Management experience, planning , execution and delivery.
Customer centric / relationship knowledge and expertise
Results and delivery driven
Growth, Client & Customer Satisfaction / Quality of Services provided
Innovation and Change
