Want to work in a well-known organisation with a great team; whilst implementing CRM strategy and making life easier for customers with their experiences?
Look no further…
The One Group is working with a well-established client, with a fantastic team that is expanding at a fast rate. The client is looking for an individual with a background in CRM and is passionate about the sector. If you also have experience of leading a team, this may be the job for you!
The organisation is one of Peterborough's biggest employers, meaning that you will have plenty of learning and development as well opportunities.
As a CRM Manager, you will be reporting to Head of Retention and looking after a team of both CRM Executives and CRM Designers.
Your duties include:
- Creating, owning and implementing the CRM strategy and roadmap with a focus on increasing customer value, engagement, and retention whilst ensuring loyalty programmes are fully supported.
- Ensure all customer lifecycle and RFM movement campaigns are active and optimised cross channel.
- Maintain a highly competent team by recruiting, inducting, coaching and developing employees
- Responsible for the development of all employees within the team including identifying development gaps and working with the Department Manager and the HR department to define methods to fulfil the training needs
The role would suit candidates living in and around Peterborough, Huntingdon, St Ives, Stamford, Oundle, Oakham, Chatteris, Wisbech, March, Spalding, Whittlesey, Northampton, Kettering, Corby, Thrapston, Cambridge, Grantham and Bourne.
With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.
Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.
We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.
This isn't just recruitment, it's: Recruitment as it should be.