Customer Service Coordinator

Location Cambridge, Cambridgeshire, England
Discipline: Office Recruitment
Job type: Permanent
Salary: ££22000 - £25000 per annum + Bonus
Contact name: Sam Haigh

Contact email: shaigh@theonegroup.co.uk
Job ref: BBBH40778_1630489365
Published: 21 days ago

The employees within a business are at the core of everything the company is looking to achieve and should be highly valued!

I know what you are thinking, it doesn't feel like my current company act this way and that's why it's probably time you explore a move into a better working atmosphere.

We are currently looking for a Customer Service Coordinator with strong technical sales admin experience to join a highly ambitious team. This is a small but growing group of skilled individuals operating within a company that specialises in the manufacturing and installations of gas and liquid systems.

The successful candidate will be a strong communicator both with internal departments and external clientele. Ideally you will be coming from a background as an experienced Sales/Customer Service administrator and will have advanced Excel knowledge.

Responsibilities

  • Provide sales quotes to customers.
  • Process customer orders and update customers with timescales
  • Respond to customer queries
  • Interface with other departments - enabling latest information from the customer to be passed onto relevant areas and vice versa.
  • Liaise with technical support to ensure that products and services offered meet customer requirements.
  • To maintain customer quotations and order database.
  • Build sustainable relationships of trust through open and interactive communication.
  • Update and maintain the production schedules and boards.
  • Assist with couriers and dispatch where necessary.
  • Participate actively in department improvement tasks.

Benefits

  • Salary - c.£24,000 per annum
  • Monday to Friday (37.5 hours per week). Early finish on Friday's
  • 25 holiday plus public holidays
  • Discretionary bonus up to 10% of annual salary per year
  • Company pension scheme
  • Life assurance
  • Private medical insurance

For more information please call Sam at The ONE Group on 01223 237888.