Are you an experienced Customer Service Manager or have experience of leading an ambitious customer centric team?

Would you love to be part of a business that have brilliant plans for growth?

At The One Group we have been given the brilliant task to assist exclusively with a brilliant ecommerce retail business based in Birmingham who are keen to find a their next Customer Service Manager who will lead a large team of sales, customer service and service team members to ensure a brilliant customer journey.

This role will involve some of the below duties;

• Managing and developing a team of 7 this will cover customer support, sales and service.
• Monitoring the companies eCommerce dispatch levels and customer SLAs.
• Understanding and resolving customer escalations through various forms of communication.
• Contributing to overall business ideas, plans and processes.
• Developing and mentoring team members
• Management of KPIs and management reports.

The ideal candidate for this role will;

• Have at least 2 years experience of managing a successful customer or sales team.
• Ideally experience within a ecommerce retail business.
• Have experience of working closely with a management team to ensure excellent results.
• A people person is a must, you must enjoy working with various teams!

If this role sounds right for you, please do apply to hear more!