Customer Success Manager

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Customer Success Manager

  • Location: Cambridge
  • Salary: £35000.00 - £65000.00 per annum per year
  • Job Type:Permanent

Posted about 1 month ago

  • Sector: Office Recruitment
  • Contact: Hannah Jakes
  • Contact Email: hjakes@theonegroup.co.uk
  • Start Date: ASAP
  • Expiry Date: 24 June 2022
  • Job Ref: BBBH43983_1653495279

This company has specialised in database software solutions for over 20 years, and you will struggle to find a negative word about them. They truly value their customer-centric approach and are consistently improving and accelerating their customer service abilities.

This role offers a fantastic culture within an environment that nurtures development and creativity. The role will be paying between £35,000-£65,000 pa depending on experience, as well as a generous performance bonus and a great benefits package. On top of this there are also flexible working hours to suit you!

As the Customer Success Manager may find yourself:

  • Developing lasting relationships with customers
  • Providing customers with exceptional knowledge of products
  • Assisting in improvements by working closely with technical teams
  • Leading customer meetings and events
  • Encouraging upsell of expansions
  • Effectively utilising the CRM systems to document progress

Who is the ideal candidate?

  • Two or more years working in a Customer Management position
  • Previous experience working in a software industry
  • A creative problem solver who is passionate about customer success

If you are enthusiastic about providing an exceptional customer experience, then apply now or reach out to Hannah on 01223 237888 for more information.