Customer Support Executive
£21,000 - £26,000
Lockdown has been good for some businesses and my client who deals with online learning is one of them, as you can imagine online learning has gone through the roof and we require additional support in the form of ten new members of staff to join the team.
This is not a call centre or sales environment this role will involve speaking with customers and students looking to complete courses and support them through the process. You are there to support and full training will be provided to handle the various enquiries from new and existing customers via phone, email and online chats.
You will need to be a good problem solver, be able to explain details clearly and research any requests the customer puts to you. All details are recorded on their database so anyone can pick up a call and deal knowledgeably with the caller.
If you have experience with SLA or KPIs please highlight this to me as it will give you a great advantage, but you will need to have a proven customer care background either in a call centre environment or office handling calls, emails and/or online chats. This is a delightful place to work with the possibility of the role going perm for the right people so please get in touch with me, Kate, as soon as possible we have interview days booked in ready for you!
The role would suit candidates living in and around Peterborough, Corby, Oundle, Stamford, Huntingdon, St Ives, Oakham, Kettering and surrounding areas.
With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.
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