THE ROLE:
Liaising with external support organisations to manage all aspects of the businesses IT and System solutions, including security and data integrity.
To include:
- Liaising with external support organisations as necessary to manage the network and server infrastructure of the business
- Liaising with external support organisations as necessary to manage the systems and software infrastructure of the business
- Liaising with external support organisations to evaluate risk and manage the backup and recovery solutions for the business
- Serving as the first point of contact for IT support within the organisation
- Provide technical guidance and advice to develop and align IT and systems with current and future business requirements and goals
- Ensuring the security of the network and hardware operated by the business
- Ensuring the security of the systems and data held by the business by working together with the company's security support organisations
- Managing the relationships and requirements of IT and system related support organisations
- Preparing the IT and Systems Budget and forecasts for approval and working within approved budgets to deliver cost efficiencies as identified
DUTIES AND RESPONSIBILITIES:
- Develop, Install, test, configure and maintain software and hardware utilised by the business
- Ensure system configuration changes are performed in a controlled manner
- Configure Radio Data Terminals (RDT), and other hardware devices
- Maintain registers of the business hardware and software
- Develop and maintain ERP system configuration and performance settings
- Develop and maintain Mail Order fulfilment system solutions
- Write interfaces / scripts between IT Systems where appropriate
- Undertake any ad-hoc systems work as required
- Procure equipment, software and peripherals in accordance with the businesses authorisation policy
- Provide support for:
- PC hardware and software
- Telephone and Mobile Phones
- Server and Networking (LAN/WAN)
- Internet, Intranet, E-mail and other E-services
- ERP and operational Systems
- Software
- Diagnosing and troubleshooting software and hardware issues
- Monitor IT Systems to ensure stability
- Make recommendations that would improve business effectiveness using either new or existing technology
- Supporting and develop users knowledge where they encounter challenges with IT, Systems and network devices
- Providing training to fellow employees about network security and the best computer usage practices
- Maintaining and updating technical documentation as necessary
- Administering data and network security including system firewalls, anti-virus, group policy, email security and data protection (GDPR)
- Ensure company-wide backup and virus scanning procedures are applied
- Creating, analysing, reporting, converting and transferring data through systems using application software
- General IT administrative duties
- To undertake any training deemed necessary to meet the Company's and personal performance and development requirements
- Perform any such duties as required to ensure the smooth running of the business as a whole
- To undertake any other general duties reasonably requested by the management team
- Being compliant with policies and procedures and being an exemplar ensuring all Company, production, rules, regulations and safe working practices are followed and adhered to
