IT Support - 1st and 2nd Line

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IT Support - 1st and 2nd Line

  • Location: Northampton
  • Salary: £26000 - £32000 per annum + Private Healthcare per year
  • Job Type:Permanent

Posted about 1 month ago

IT Support - 1st and 2nd Line

Top chance to work for a revolutionary business who are regularly having their voices heard on mainstream television and media.

The company have over 1,000 employees and genuinely make a difference working with thousands of businesses to reduce greenhouse gas omissions

You will work on the latest Microsoft tech offerings and learn Azure as they continue to move away from on premise IT. Great environment for tech development and the business invests heavily in technology with big projects on the horizon for 2022.

Role/Responsibilities

Support all members of the IT Department and wider technology users within the business

Identify opportunities for improvement and generate proposals to deliver to the senior IT team for approval

Ensure tickets are correctly classified and prioritised and are being processed to meet OLA

Provide third line technical support to IT internal customers

Escalate tickets within the Support Team

Train the Support Team in handling routine 1st and 2nd line tasks

Contribute to the support knowledge base of the Support Team and business including writing technical documents

Tech environment - Windows, Office365, Azure, Virtualisation, Intune