IT Support Engineer - 2nd Line

Opportunity for an IT Support Analyst to join a rapidly growing IT MSP with an inclusive WFH, culture and reputation for employee technical development.

As a 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services.

You will benefit from a very flexible hybrid home working arrangement and it's an excellent environment for technical development through sponsored training with Microsoft.

Role/ Responsibilities

The 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status.

Windows and microsoft technologies - Office 365, Microsoft 465, Microsoft Azure, Intune, Exchange, Active Directory, Windows Server.

To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's.

Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for

Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level

Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA

Must have worked in an IT Helpdesk type environment before and hold a full driving licence.

Experience/qualifications

Troubleshooting & Issue Resolution

System Implementation

Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+