IT Support Analyst - Platforms, Software

Wonderful opportunity for a budding IT support professional to join a fast growth, digital technology organisation providing world class providing world class IOT solutions.
The role offers training on cutting edge SAAS Platforms and you will bridge the gap between the level 1 team and the senior specialists.
Genuine chance to progress your career in a business with technology at its core and to keep your technical skills ahead of the crowd in the ever-changing digital space.

Role/Responsibilities
Using a logical and methodical approach diagnose Technical issues, following issues through to completion and escalating where necessary.
Working towards departmental and project deadlines.
Develop and create documentation specific to the Platform Support Specialist role and responsibilities.
Performance of other Customer Support Duties as required to meet operational needs and assist during busy periods, including answering customer calls and managing support tickets.
Creation of communication protocol templates to enable products to communicate to an internal platform and to third party endpoints
Development of FAQ's for Level 1 use, along with documentation of specific Platform Support Specialist process and procedures/'How to' documents to support the role and business as a whole
Using defined test processes and procedures to successfully complete the test cycles for new and existing products and systems within defined scope and timescales.