IT Support Engineer - Software Platform

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IT Support Engineer - Software Platform

  • Location: Towcester
  • Salary: £30000 - £36500 per annum per year
  • Job Type:Permanent

Posted 7 months ago

IT Support Engineer - Software Platform

Joining one of the most innovative technology companies in the healthcare sector, you will work with IOT and mobile technologies to make life better for vulnerable people.

You will act an interface between Level One support and the development team. Working on AI, Azure, Docker, Kubernetes Clusters and IOT.

Training and support will be provided to help enhance your future development, with an ongoing opportunity to be involved with and develop new ideas, influencing new projects and services being delivered.

Role/Responsibilities

Provide Level 2 Technical Support to internal and external customers

Perform root cause analysis for solving technical issues with products.

Create and manage test plans using manual and/or automating testing approaches

Actively troubleshoot issues that arise during testing and development, catching issues before launch

Customer satisfaction with operations, positive customer engagement

Taking ownership and achieving a satisfactory conclusion

Successful sign off of products and features ready for production with minimal issues upon live deployment

Thoroughness in work and investigation of issues

Desirable - Linux, Bash Scripting