IT Support Manager - Servers and Service Desk

Wonderful opportunity for an experienced IT Support Manager to take ownership of a ServiceDesk team and the businesses IT Server Infrastructure. You will work in a sector that has grown steadily throughout 2020 at a company that invests in sector relevant technology.

The business has onsite warehousing and distribution facilities and experience and understanding of IT in this environment will be a big asset.

You will be responsible for Service Delivery reporting and the management of SLAs. It's a chance to make your mark implementing new service improvements and processes also adding your input on new technology strategy and adaption.

Role/Responsibilities

To support the IT function through a responsive and proactive approach to all tasks, where quality internal and external customer service and satisfaction is paramount.

Manage and monitor the provision of service desk services taking ownership of support tickets where necessary.

Assign tickets and tasks to an in-house IT team.

Produce clear, MI on service delivery and SLA performance.

Provides leadership being part of the team and leading by example.

Mentor and develop team members both technically and interpersonally.

Technology

MS-Windows Server - 2012, 2016, 2019, AD, DNS & DHCP.

Physical and Virtual Servers - VMware virtualisation technologies including high-availability.

MS Exchange / Office 365.

Network Infrastructure - Routing & switching, Firewalls. TCP/IP knowledge

LAN/WAN/VPN/WI-FI technologies and problem diagnosis and resolution

VLANs & VPNs.

ITIL and Service Delivery best practice

An appreciation of ISO 27001