IT Support Technician - 1st Line, Windows Desktop
Top opportunity for a 1st Line IT Servicedesk professional to join a buoyant, tech focused end user organisation with a great market share and ample technical development opportunities.
You will own level 1 tickets and provide excellent customer service to the businesses users in a modern office environment with an inclusive culture.
The business is well established and we are looking for a long-term hire to grow with the company and progress their career under the strong guidance of the IT management team.
Technical Skills / Responsibilities
Incident and problem management
Knowledge of Windows 10 and Microsoft Office packages
Good organisational, time management and prioritisation skills
Strong ability to multitask and progress several issues/projects within a busy environment
Familiarity with Android/IOS
Basic understanding of PC hardware set-up and configuration
Previous experience within an IT helpdesk/support function
Understanding of ITIL framework and/or certified (desirable)
Network troubleshooting, TCP/IP and general WAN/LAN troubleshooting
Knowledge of Active Directory administration
Be the first and last point of contact for all IT related incidents / service requests
Log all incidents / service requests within ticketing system
Own 1st line incidents / service requests or escalate to 2nd / 3rd line support where necessary
Work to SLA thresholds for all incidents / service requests
Promote/educate the correct use of software and hardware supplied through the IT department
Security access
Hardware/software configuration, support or troubleshooting
Assisting the IT Coordinator and/or IT Team Lead in projects relating to the department
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IT Support Technician - 1st Line, Windows Desktop
- Location: Kettering
- Salary: £20000 - £22000 per annum per year
- Job Type:Permanent
Posted over 2 years ago
- Sector: Information Technology & Software Recruitment
- Contact: Gary Burt
- Contact Email: gburt@theonegroup.co.uk
- Expiry Date: 25 September 2021
- Job Ref: BBBH40799_1629972209