Operations Team Manager
Responsible for the daily activities of multiple production teams including managing team members, housekeeping, and meeting production targets.
Work cross functionally to improve safety, productivity, quality and efficiency of operations. Provides guidance and feedback for team members in accomplishing tasks and goals; sets expectations and clarifies responsibilities.
Coaches and mentors team members.
Identifies training needs; develops and implements training plans.
Qualifications and Competencies Competencies:
Team Based Work systems - Production Structure utilising consensus decision making process to balance customer, individual and business needs.
Understands the team work system at the all levels.
Able to initiate change in overall team design for optimal performance and to accommodate changing business environments.
Leverages knowledge of the team work system to complete complex projects by effectively drawing upon the skills/assets of those best suited for the task.
Labor And Employee Relations
- Labor and Employee Relations is a broad field encompassing all interchanges between employers and employees.
Possesses a working knowledge of serving as an employee advocate.
Understands the impact of employee relations on unionization, employee absenteeism and turnover, the potential for litigation, and credibility between management and employees. Implements programs and tools that influence the organizational culture and ensure fairness and consistent treatment of employees, consistent feedback mechanisms and communication programs such as surveys, skip level interviews, employee participation committees, and communication meetings.
Has taken part in problem solving procedures, counseling for issues, and management and supervisor training.
Fosters Open Communication
- Creates an atmosphere in which timely and high quality information flows smoothly between self and others; encourages the open expression of ideas and opinions. Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others.
Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints.
Encourages others to share information in an organized and effective manner.
Conducts periodic department or division wide informational meetings.
Develops processes, plans, and schedules to provide relevant information and obtain feedback from the organization.
- Assigns responsibilities; delegates to and empowers others; removes obstacles; allows for and contributes needed resources; coordinates work efforts when necessary; monitors progress.
Demonstrated results indicating deep knowledge of managing execution.
Coordinates performance across regions, teams, and departments on complex projects and work flows.
Applies a broad range of planning and monitoring tools.
Defines planning and review practices that result in few missed milestones and minimal surprises.
Effectively delegates to ensure completion of complex projects and work.
Monitors progress of others and redirects efforts when goals change or are not met. Measures effectiveness of execution through defined metrics and disciplined monitoring
- Encourages and empowers others to achieve; establishes challenging performance standards; creates enthusiasm, a feeling of investment, and a desire to excel. Demonstrated results indicating deep knowledge of motivating others.
Establishes challenging performance standards and communicates them in a way that creates buy-in.
Demonstrates considerable skill in motivating people when they lack confidence. Developed a reputation for creating a positive and productive work environment while focusing on bottom-line results.
Emergency Management And Response
- An emergency is any unplanned event that can cause deaths or significant injuries to employees, customers or the public.
An emergency can also be an event that can shut down business, disrupt operations, threaten the facility's financial standing or public image, or cause physical or environmental damage.
Emergency management is the process of preparing for, mitigating, responding to, and recovering from an emergency.
Minimum elements for consideration in an emergency management system are: direction and control, communications (internal and external), life safety, property protection, community outreach, recovery and restoration, administration and logistics, emergency response team, and strategic emergency management committee.
Understanding of emergency response includes knowledge of incident command systems, development of a written response plan, protective equipment, emergency action plans, escape procedures, reporting procedures, and hazard assessment.
- The method of reporting the occurrence of an occupational injury/illness, near hit, or property damage.
Incident investigations determine how and why these failures occur.
Employees should be able to perform a thorough, effective incident investigation including root cause analysis, 5-why analysis and development of effective corrective actions.
Can lead an incident investigation and successfully identify the root causes of the incident. Can also successfully lead the corrective action process to ensure that the root causes are reduced/eliminated in a timely manner.
Operations Team Manager