Every company receives a certain amount of customer complaints and this Royston based company needs a Quality Engineer to manage theirs! It's a 12-month contract and we're looking for somebody who's customer focused and fantastic at resolving problems.
The Role:
- Managing the customer complaints process and resolutions
- Manage communication on related issues
- Contribute to root cause analysis work and highlight areas for improvement using 8D methods
- Create and maintain the customer complaints performance metrics
- Prepare appropriate complaints reports and present to the customer
- Organise and present complaints data and share learnings
- Ensure GMP requirements are adequately controlled for appropriate parts and systems
- Ensure the QMS conforms and aligns to the corporate customer complaints management processes
- Apply and use 8D and DMAIC to realise CAPA RCA resolutions and continuous improvement initiatives
- Participate in Engineer Change Order reviews and approvals associated with customer complaints resolutions
- Ensure all the QC Failures are analysed and compared to premature product failures in the field and consider the impact
- Approve and issue customer complaint reports
About You:
- Confident in a Customer Facing role
- Experience with data analysis and management
- Knowledge of Business Process Mapping
- A thorough understanding of Root Cause Analysis
- Commitment to Continuous Improvement
- Flexibility for early/ late conference calls and meetings
- Excellent communication skills
- Multitasker
This company are a large global business specialising in equipment for the biotech industry. They are offering a great working environment with free parking and very easy road and rail access from Cambridge/London.