Quality Engineer - 12 month FTC

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Quality Engineer - 12 month FTC

  • Location: Royston
  • Salary: £34000 - £35000 per annum per year
  • Job Type:Temporary

Posted 4 months ago

  • Sector: Technical & Engineering Recruitment
  • Contact: Jen Richardson
  • Contact Email: jrichardson@theonegroup.co.uk
  • Duration: 12 months
  • Expiry Date: 27 February 2022
  • Job Ref: BBBH42968_1643393958

Every company receives a certain amount of customer complaints and this Royston based company needs a Quality Engineer to manage theirs! It's a 12-month contract and we're looking for somebody who's customer focused and fantastic at resolving problems.

The Role:

  • Managing the customer complaints process and resolutions
  • Manage communication on related issues
  • Contribute to root cause analysis work and highlight areas for improvement using 8D methods
  • Create and maintain the customer complaints performance metrics
  • Prepare appropriate complaints reports and present to the customer
  • Organise and present complaints data and share learnings
  • Ensure GMP requirements are adequately controlled for appropriate parts and systems
  • Ensure the QMS conforms and aligns to the corporate customer complaints management processes
  • Apply and use 8D and DMAIC to realise CAPA RCA resolutions and continuous improvement initiatives
  • Participate in Engineer Change Order reviews and approvals associated with customer complaints resolutions
  • Ensure all the QC Failures are analysed and compared to premature product failures in the field and consider the impact
  • Approve and issue customer complaint reports

About You:

  • Confident in a Customer Facing role
  • Experience with data analysis and management
  • Knowledge of Business Process Mapping
  • A thorough understanding of Root Cause Analysis
  • Commitment to Continuous Improvement
  • Flexibility for early/ late conference calls and meetings
  • Excellent communication skills
  • Multitasker

This company are a large global business specialising in equipment for the biotech industry. They are offering a great working environment with free parking and very easy road and rail access from Cambridge/London.