Sales Quotation Specialist -
Company & Job Overview:
Our Client has a vacancy for a Sales Quotation Specialist to drive sales by creating and converting customer quotations. This is a fixed-term role (12 months) covering maternity leave. The company provides safety solutions into the manufacturing and logistics/ distribution environments.
In Brief:
- The Quotation Specialist (QS) collaborates with customers to identify product solutions.
- Responsibilities include preparing accurate quotations, leveraging sales knowledge to convert quotes into sales orders, and maintaining CRM records.
- The QS works closely with the external sales team.
The Role:
- Create and deliver timely, complete quotations for customers.
- Interact with suppliers to obtain pricing for special order items.
- Review quote requests and ensure all necessary information is provided.
- Manage customer requests effectively.
- Provide up-to-date pricing information.
- Convert quotes to sales orders.
- Deliver exceptional customer service.
- Contribute to process improvements.
- Understanding the company and industry challenges.
- Effective task prioritisation and self-management.
- Accountability for deliverables (measured through KPIs).
- Handling fluctuating and short lead times for quotations.
Skills, Experience & Attributes:
- Experience in account management in a B2B environment
- Experience in estimating and quoting or customer service role
- Has experience working with CRM and ERP systems
- Excellent communication skills both written and verbal
- Able to prioritise and develop own work schedules and influence others to achieve results.
- Self motivated and results orientated
- Ability to identify upsell and cross sell opportunities
- Pays attention to detail
- Takes keen interest in customer journey and opportunities to improve customer experience
- Capable of working to deadlines and organised to work multiple tasks efficiently.
Salary & Benefits:
- Hours: 38.25 hours per week (Monday to Thursday: 8:45 am to 5:30 pm, Friday: 5:00 pm finish)
- Salary: £25,000
- Bonus: Discretionary based on company performance
- Location: Office-based induction, homeworking flexibility
- Holiday: 23 days + bank holidays
- Benefits to be confirmed: Employee Assistance Programme, Health Shield Cash Plan & PERKS platform (post-probation), Life Assurance (after qualifying period)