Senior Service Desk Engineer

Location Cambridge, Cambridgeshire, England
Discipline: Information Technology Recruitment
Job type: Permanent
Salary: ££25000.00 - £29000.00 per annum
Contact name: Ashley Williams

Contact email: ashley.williams@theonegroup.co.uk
Job ref: BBBH39856_1624464844
Published: about 1 month ago
Startdate: ASAP

What if I told you that I had a role that didn't have late or weekend shifts AND had some solid benefits like private healthcare, bonus and are very big on career development?

I'm recruiting for a growing business that are looking for a Senior Service Desk Engineer to join them. You'll support customers through the traditional channels, but also get involved with hardware including servers; as well as get involved with project work and training junior members.

What you'll be doing:

  • Provide remote support via email, phone or in person on a shift basis between 08:00 and 18:30 Monday to Friday.
  • Undertake interesting and varied project work.
  • Monitor systems and services, resolve issues and escalate when appropriate.
  • Manage back up and disaster recovery systems.

What you'll need:

  • Previous experience working within an IT helpdesk environment.
  • Experience with the following technologies:
    • Azure Active Directory
    • Office 365
    • SharePoint
    • Mimecast
    • VMware
    • Veeam
  • An aptitude for good customer service with a friendly and professional attitude.
  • A determined and positive problem-solving mindset motivated to see the challenge through to resolution.

To hear more about this great opportunity, please apply or contact Ashley at The ONE Group for more information.