Service Desk Analyst

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Service Desk Analyst

  • Location: Peterborough
  • Salary: £25000.00 - £28000.00 per annum per year
  • Job Type:Permanent

Posted 3 days ago

  • Sector: Infrastructure & Support
  • Contact: James Tate
  • Contact Email: jtate@theonegroup.co.uk
  • Start Date: ASAP
  • Expiry Date: 26 July 2025
  • Job Ref: BBBH54153_1750954270

Service Desk Analyst - IT Support

£25,000-£28,000 | Hybrid | Career Development + Great Perks
Location: Peterborough (Easily Commutable - Hybrid Working)
Working Hours: Monday-Friday, 09:00-17:30
Salary: £25,000 - £28,000 + Benefits
Start Date: ASAP

Are you passionate about IT support and ready to take your career to the next level?

We're recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they're looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people.

What You'll Be Doing:

  • Be the first point of contact for technical support across the business
  • Troubleshoot hardware, software, and network issues
  • Log and resolve support tickets with clarity and professionalism
  • Collaborate with the wider IT team and escalate issues when needed
  • Maintain accurate documentation and follow ITIL-aligned support processes

What We're Looking For:

  • Good general IT knowledge and troubleshooting skills (hardware, software, networks)
  • Strong communication skills - clear and confident over phone/email
  • Analytical mindset with a detail-oriented approach to logging and documentation
  • Ability to multi-task and prioritise in a busy environment
  • Team player with a proactive, customer-service attitude
  • Eagerness to learn new tools and technologies

Why You'll Love It Here:

  • 25 days holiday + bank holidays
  • Contributory pension, life assurance & income protection
  • EPIC talent development programme
  • On-site gym, free parking, and modern offices
  • Hybrid working arrangement

This is a great chance to join a company that truly invests in its people. Whether you're early in your IT career or looking for that next step into a collaborative and supportive team, we want to hear from you. Hit apply now if this is of interest to you or send your CV

Interviews are taking place quickly - apply now to secure your spot!