Software Support Engineer

Location Cambridge
Discipline: Information Technology Recruitment
Job type: Permanent
Salary: ££25000.00 - £35000.00 per annum
Contact name: Andrew Clarke

Contact email: aclarke@theonegroup.co.uk
Job ref: BBBH41971AC_1641144854
Published: 14 days ago

Software Incident Engineer

Cambridge

£25k-£35k

Being a market leader in their field, you will be joining a cutting-edge company who pride themselves on offering a fantastic culture to their employees. You will be given opportunities to grow, both as a person and technically, by offering training courses and ensuring you are kept up to date with the latest technologies.

This is not an IT Support position, but a technical software Support / Software Incident Resolution Engineer role.

The Role:

  • Providing excellent customer support on the world leading software
  • Working with the tech teams to investigate, fix and deploy patches
  • Onboard new customers
  • Log and fix software tickets (or escalate when necessary)
  • Work closely with the development team to relay any reoccurring incidents

Requirements:

  • Previous Software / Technical Product Support experience
  • Experience with at least one scripting/programming language
  • Strong problem-solving abilities
  • Comfortable in a Customer Facing environment
  • A "can do" attitude
  • Excellent Communication skills

This role is working for one of the most reputable tech companies in Cambridge, who really look after their employees, and being a market leader in their field, you know you will be joining an excellent company, where you can have a long and successful career!

All candidates must have the right to work within the UK without restrictions.

Please contact Andy Clarke at The One Group for more information!