Team Manager

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Team Manager

  • Location: Peterborough
  • Salary: £27000 - £30000 per annum + Plus Benefits per year
  • Job Type:Permanent

Posted 4 months ago

  • Sector: Office Recruitment
  • Contact: Kate Yardley
  • Contact Email: kyardley@theonegroup.co.uk
  • Start Date: ASAP
  • Expiry Date: 03 February 2022
  • Job Ref: BBBH42839_1643028745

A great job for a Customer Services Team Leader to join a super successful company who continue to thrive and will be offering you a very varied role with the chance to be involved in management planning and the future development of the business.

I am looking to speak to experienced Customer Service/Call Centre Team Leaders who are looking for their next step or maybe you have been a manager in the past and looking for a varied and challenging role.

My client is a very successful London business who have relocated to Peterborough and have continued to grow and develop in an extremely positive way.

This role will involve you:

  • Coaching and developing your team who are a bunch of energetic and enthusiastic people
  • Recruiting new team members
  • Holding review meetings and 1-2-1s
  • Supporting staff with complex and difficult or bespoke requests
  • Communicating clearly to ensure the team understand the business direction, changes and plans for the future
  • Supporting assessment days
  • Taking control of the whole floor for 2 hours a day
  • Attending management meetings to drive the company forward in a positive route
  • Creating a fun, supportive and highly energised environment for the team
  • Building relationships with your team, the other teams and stakeholders
  • Working with operations, marketing and senior management where your ideas will be heard
  • Managing team members with regards to lateness, holidays, absences and performance issue - if any!
  • Performing checks on KPIs and performance of your team to report to senior management
  • Flagging new ideas or any stumbling blocks you or the team encounter
  • Keeping communication channels open at all times
  • Being the eyes and ears to ensure your team is happy and working to a high standard

If you are full of enegry, postive, a great team player, nuturing and passionate about customer care and leading a top perfoming team I would welcome a chance to tell you more

Please get in touch today as we will be moving fast on this one!