Technical Product Support Engineer

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Technical Product Support Engineer

  • Location: Cambridge
  • Salary: Negotiable per year
  • Job Type:Permanent

Posted 26 days ago

Technical Product Support Engineer
Cambridge 5 days
£40k-£48k

We're looking for an experienced Technical Support Engineer to join a market leading tech company, based on the outskirts of Cambridge as they continue to grow in all aspects of their business.
Candidates must have recent experience providing support to a physical product, be within a commutable distance of Cambridge (this role is onsite 5 days per week) and have been in the UK for a minimum of 5 years to be eligible for security clearance.
In return, full training on the portfolio of products will be given, progression opportunities, flexible working hours, gym membership, private healthcare/dental care, free parking, amongst many other benefits!
The Role:

  • Provide technical support to the end user
  • Log and prioritise tickets
  • Liaise with Software Development / Product teams regarding any reoccurring issues
  • Write customer facing documentation
  • Continuously increase your technical knowledge on the range of products
  • Offer product recommendations to clients

Requirements:

  • 5+ years technical product support experience
  • Excellent written and verbal English
  • Have the full right to work in the UK without any restrictions
  • Eligible for security clearance (must have been in the UK for a minimum of 5 years)
  • Able to work out of the Cambridge office 5 days a week

For more information and a comprehensive job specification, please contact Andy Clarke at The One Group.