1st Line Service Desk Analyst

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1st Line Service Desk Analyst

  • Location: Coalville
  • Salary: Up to £30000.00 per annum per year
  • Job Type:Permanent

Posted 23 days ago

  • Sector: Infrastructure & Support
  • Contact: James Tate
  • Contact Email: jtate@theonegroup.co.uk
  • Duration: 9 months
  • Start Date: ASAP
  • Expiry Date: 03 September 2025
  • Job Ref: BBBH54367_1754315565

1st Line IT Support Analyst - Fixed-Term Contract
Location: Bardon Hill, Coalville, Leicestershire (Onsite)
Contract: Type: 9-Month FTC
Salary: £30,000
Working Hours: Monday-Friday, 9am-5pm

Are you a confident, customer-focused IT support professional based in or around Coalville? We're working with a leading organisation to find a proactive 1st Line Support Analyst to join their team on a 9-month fixed-term contract.

This is an onsite role supporting internal users across the business, with a focus on phone-based troubleshooting and excellent service delivery. You'll be the first point of contact for IT issues, logging and resolving incidents, and escalating where necessary.

What You'll Be Doing:

  • Acting as the first line of support for internal users, primarily via inbound calls.
  • Logging and managing incidents and service requests using ServiceNow.
  • Troubleshooting desktop issues (Windows 10 and onwards), software installations, and network printers.
  • Supporting mobile devices (iOS/Android) and understanding basic network/WAN/LAN technologies.
  • Provisioning user accounts in Active Directory, email systems, and other internal platforms.
  • Escalating tickets where required and monitoring third-party responses.

What We're Looking For:

  • Recent experience in a service desk or IT support role (phone-based support essential).
  • Strong communication skills and confidence dealing with users of all technical levels.
  • A proactive, professional attitude with the ability to manage and prioritise multiple incidents.
  • Technical understanding of PC hardware, software installations, and mobile device support.
  • Familiarity with tools like ServiceNow, Active Directory, and ghost imaging (preferred).
  • Excellent customer service mindset and team-player mentality.

Additional Info:

  • You must be based locally in or around Coalville, as this is a fully onsite role.
  • Must have the right to work in the UK and be able to pass BPSS vetting checks.
  • The position is ideal for someone who thrives in a fast-paced service desk environment and is looking to build on their experience with a reputable organisation.

If this sounds like a good fit, we'd love to hear from you. Apply now and one of our team will be in touch with you to discuss the role in more detail.