3rd Line Support Engineer

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3rd Line Support Engineer

  • Location: Peterborough
  • Salary: £40000.00 - £45000.00 per annum per year
  • Job Type:Permanent

Posted 8 days ago

  • Sector: Infrastructure & Support
  • Contact: James Tate
  • Contact Email: jtate@theonegroup.co.uk
  • Start Date: ASAP
  • Expiry Date: 29 August 2025
  • Job Ref: BBBH54327_1753888458

3rd Line Engineer - Exclusive Role with a High-Growth Tech-Led Business


Peterborough - Hybrid
Permanent | £40,000 - £45,000 + Benefits

We're excited to be partnering exclusively with a rapidly growing, innovative tech-driven company based in Peterborough to find a skilled 3rd Line Engineer to join their team. This is an excellent opportunity to be part of an ambitious organisation that values technical expertise, collaboration, and continuous improvement during an important phase of growth.

About the Role:
As a 3rd Line Engineer, you'll be the senior technical escalation point supporting 1st and 2nd line teams, resolving complex issues across both on-premises and cloud environments. You'll be involved in a wide range of infrastructure and transformation projects, helping to deliver solutions that keep the business agile and secure. The role offers a great mix of hands-on troubleshooting, project work, and process improvement, with plenty of chances to expand your skills and take ownership of critical systems.

Key Responsibilities:

  • Provide expert technical support and act as escalation point for the support teams
  • Troubleshoot and resolve complex problems involving servers, networks, virtualization, and security platforms
  • Deliver infrastructure projects that span both cloud and on-premises environments
  • Help shape IT processes and best practices to improve operational efficiency
  • Mentor and support junior engineers and team members

What We're Looking For:

  • Proven experience in a 3rd Line Support or senior Infrastructure Engineer role
  • Strong knowledge of Microsoft technologies including Windows Server, Active Directory, Exchange, and Office 365
  • Experience with virtualization platforms like VMware or Hyper-V
  • Solid understanding of networking fundamentals and firewall management
  • Awareness of security best practices and proactive approach to problem-solving
  • Excellent communication skills and a collaborative mindset
  • Enthusiasm for a varied role where technical ownership and continuous learning are encouraged

Why Join Them?

  • Competitive salary of £40,000 - £45,000 plus comprehensive benefits
  • Work within a supportive, collaborative culture that values people and innovation
  • Be part of a fast-growing business with plenty of exciting projects and career progression opportunities
  • Gain broad technical exposure to the latest tools and cloud technologies
  • Flexible hybrid working arrangement

If you're ready for a new challenge with real variety and the chance to make an impact, apply now! One of our team will be in touch to discuss the next steps.