Fancy future proofing your next role and working with a company who are adapting to the changing modern world, who provide an essential service for today's lifestyle. A renowned central Peterborough company is actively seeking an experienced Customer Support Representative to join their dynamic Customer Experience Team. The successful candidate will contribute to the team's growth by providing professional service and ensuring an exceptional customer experience throughout the pre-sale journey through to completion, you will be the one person to interact with that customer from start to finish.
The role demands a proactive approach, quick thinking in addressing customer queries, and effective management of the pre-installation process. This company prides itself on being a high-quality, premium installer, emphasising an unparalleled and smooth customer experience.
The ideal candidate for this Customer Support Representative role should have prior experience in customer support roles, possess excellent written and verbal communication skills, demonstrate IT proficiency, and showcase the ability to multitask with a flexible approach. The most important element is your attitude, you need a good work ethic, a desire to give the customers the best experience and have a proactive manner for example if customer had an online support but hasn't taken up the offer give them a call and ask if they have any concerns or questions you could help with.
Key responsibilities include initiating contact with customers at the quote stage and guiding them through the entire process, managing customer contacts at various points, collaborating with different departments for efficient issue resolution, assisting in job planning for engineers, data entry on customer portals, workload management, and maintaining positive relationships with clients, customers, and engineers.
The company offers a competitive salary of up to £25,000 per year, along with a comprehensive benefits package. Benefits include 20 days of annual leave plus bank holidays, a workplace pension, an electric car salary sacrifice scheme, a cycle to work scheme, a health and wellbeing program, birthday gifts, monthly surprise treats, ongoing training and development opportunities, and free on-site parking. Aside from the benefits the attractive elements to this role is being valued in your job, with a smaller company you are not a number your opinion matters and will be asked for it, also you will be viewed as an individual with the business getting to know your strengths and skills to develop your career accordingly. One Manager has had three promotions in three years! A strong well performing company who have a Trustpilot score of 4.9 out of 5 and achieved a Which? Trusted Trader status. Also the hours are Monday to Friday 9-5 with free parking!
If you are keen to learn more about this role please click the apply now button.