A good client of mine within the cyber security space are looking to recruit a Support Engineer into their busy service desk. You'll provide first line support to customers from all over the world through telephone, email and remote channels.
This company take progression and development pretty seriously and you'll be able to build a great career here. With benefits like BUPA family healthcare, transport allowance, company MacBook and regular social/team building events, this isn't an opportunity to be missed!
What you'll get involved with:
- Be the first line of support for customers from across the globe
- Resolve issues through telephone, email and remote channels
- Take ownership of issues and see them through to resolution, or escalate where appropriate
- Provide assistance with ad hoc project work
- Support with new starter onboarding and leavers
- Liaise with third parties and service providers when necessary
You'll be a great fit if:
- You have previous experience in a first line support role
- You have experience supporting Windows, MacOS and ideally Ubuntu
- You have some experience with databases
- You have experience with Active Directory and Exchange administration
- You ideally have knowledge or exposure to basic network troubleshooting for
- LAN
- WAN
- Firewalls
- Switches
If you're interested, please apply with an updated CV. For more information about this opportunity, please contact Ashley at The ONE Group.
