Customer Service Administrator

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Customer Service Administrator

  • Location: Cambridgeshire
  • Salary: £18000 - £19500 per annum per year
  • Job Type:Temporary

Posted about 3 years ago

  • Sector: Office Support Recruitment
  • Contact: Sian Cox
  • Contact Email: scox@theonegroup.co.uk
  • Duration: 7 Months
  • Start Date: ASAP
  • Expiry Date: 22 April 2021
  • Job Ref: BBBH38747_1618483739

We have a brand-new opportunity to join a growing team in a leading global manufacturer based in St Neots. We are looking for a Customer Service and Order Fulfilment Administrator to join this thriving team on a temporary basis up until December 2021 initially. The hours are Monday-Friday, 9:00am-5:00pm and this position will look to pay between £18,000-£19,500pa. The role will be working from home initially, with the idea to go back into the office once COVID restrictions allow.

This company has been a leader in its industry for over 65 years and they are looking for people who are customer focused and passionate about what they do - someone who enjoys collaborating and who can welcome a new challenge and appreciates change.

Key aspects of this role will include:

  • Updating customers with delivery date notifications
  • Updating the customer portal with shipping information
  • Collaborating with the warehouse to ensure good are shipped on time
  • Assisting with returns and non-conformance logging, processing and closure
  • Assisting with the smooth-running of key accounts
  • Answering incoming customer calls within 3 rings
  • Assisting with general ad-hoc duties within the Customer Service team when covering sickness and holiday leave such as:
    • Order Processing
    • Monitoring Sales@ Inbox
    • Invoicing


The ideal candidate will have excellent communication skills with the ability to communicate across all levels. You will also have around 2-3 years of experience in an office-based Customer Service position and must be flexible with fantastic attention to detail - language skills are desirable in this position.

If this sounds like a role that would be a perfect fit for you, then click to apply!
For any further questions please e-mail Sian at
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