Customer Services Administrator

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Customer Services Administrator

  • Location: Peterborough
  • Salary: £20000 - £23000.00 per annum per year
  • Job Type:Temporary

Posted over 2 years ago

  • Sector: Office Support Recruitment
  • Contact: Kate Yardley
  • Contact Email: kyardley@theonegroup.co.uk
  • Duration: 9 months - TTP
  • Start Date: ASAP
  • Expiry Date: 26 August 2021
  • Job Ref: BBBH40386_1627376977

Customer Service Administrator

£20,000 - £23,000

Monday to Friday - 8.30 - 5pm or 9am - 5.30pm

This role is originally for 9 months but very likely to turn perm during the contract, also with the amount of development and expansion this retail business is an amazing place to offer you a career. This is great way to join a very exciting business that is having peak sales and continuing to grow!

You will be dealing with a variety of calls coming through the office from general enquiries to complaints that come with every customer service position. You will be the first contact a customer will have with the business so we need you to be very professional and friendly to give the best possible impression of the brand.

Within this job, you will be handling calls, emails, social media and chat enquiries. They have service level agreements in place which need to be adhered to at all times, you will be required to report on this and create the report regularly.

We will be looking for candidates with a previous customer service background who enjoy chatting and helping people. Great written English skills will be required to reply to emails and social media enquiries, you will need to be available for a quick start and able to commit to a 9-month contract. Along with being super organised and able to build relationships with other areas of the business you will be outgoing and thrive in a busy environment.

The role would suit candidates living in and around Peterborough, Huntingdon, St Ives, Stamford, Oundle, Oakham, Cambridge, Bedford, Milton Keynes, Kettering, Corby, Biggleswade, Stevenage, Wellingborough and surrounding areas.

With offices in Cambridge, Northampton and Peterborough - The ONE Group's recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.

Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.

We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.

This isn't just recruitment, it's: Recruitment as it should be.